Data Privacy Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE USING MIYAHEALTH SERVICES.

You must be 16 years or older to use our Services.

 

Privacy Policy

MiyaHealth Pte. Ltd. is committed to protecting your privacy. This Privacy Policy addresses how we collect, use, disclose and safeguard your personal information in accordance to applicable data protection laws, including the Personal Data Protection Act 2012 of Singapore.

Except where noted, statements in this Privacy Policy with respect to our Websites, miyahealth.com and miyacare.com, apply to both our web and mobile applications, and any services, products, tools or applications contained within the Websites. By accessing or using the Websites, services, and applications, or providing information to us in connection with them, you agree that we may use your personal information to serve you better, in accordance with this Privacy Policy.

 

How We Collect Your Personal Information

We collect your personal information through various means. These include information that we:

  • collect directly from you through our correspondence;
  • collect directly from you on our applications;
  • collect directly from you on our Websites;
  • collect directly from you on our social media platforms;
  • collect from third party applications installed on your mobile device;
  • record when you call our hotlines;
  • receive from your insurer and/or employer when they appoint us to provide services to you;
  • receive from healthcare providers in order to provide services to you; and
  • receive from other third parties in order to provide services to you.

 

Personal Information That We Collect

Personal information that we collect may include your:

  • Identity
    • name
    • identification number (eg. NRIC, passport, etc.)
    • gender
    • date of birth / age
    • race
    • nationality
    • photo
  • Contact
    • address
    • email
    • phone number
  • Health and Lifestyle
    • height, weight, waist circumference
    • heart rate, blood pressure
    • cholesterol levels, blood sugar levels, biomarkers
    • location information
    • physical activity
    • health goals
  • Insurance and/or Medical Benefits
    • benefit / coverage details
    • special terms, exclusions, loadings, medical histories, if any
    • employment information, if applicable
  • Medical Encounters
    • hospitals, clinics and other healthcare facilities
    • doctors and other healthcare professionals
    • diagnosis
    • medical procedures, services and drugs
    • medical reports and test results
    • bills and invoices
  • Banking
    • bank account information
  • Feedback
    • customer satisfaction surveys
  • Family

If we provide services to your family members as dependants under your insurance policy or employee benefits plan, we may also collect the above personal information of your dependants. In addition, we collect information on your relationship with each dependant.

  • Online transactions
  • Products you viewed on our site
  • Location, IP address and browser type

 

How We Use Your Personal Information

We use this information to:

  • Communicate with you and other relevant parties in order to provide our services to you;
  • Ensure that you get timely access to the healthcare services that you need;
  • Process claims under your healthcare payor program;
  • Conduct research and analysis;
  • Personalize your user experience on our Websites and applications;
  • Recommend products and services to you;
  • Respond to your requests, including complaints;
  • Process payments and prevent fraud;
  • Set up your account for our store;
  • Improve our services to you;
  • Enhance and optimise our existing products to you; and
  • Comply with any legal obligations we have, such as calculating taxes.

 

Cookies

Our Websites use “Cookies”. Cookies are text files that are stored in the Internet browser or by the Internet browser on your device (computer, tablet, or phone). Data stored in a cookie is created by the server upon your connection. This data is labelled with an ID unique to you and your computer. The cookie helps the websites to recognize your device the next time you visit it and knows what information to specifically serve to you which improves your web browsing experience.

Cookies serve many functions. For example, if you leave a comment on our site you may opt-in to saving your name, email address and websites in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

 

Who We Disclose Your Personal Information To

Your personal information may be disclosed to third parties in order for us to provide services to you. These third parties include:

  • Our group of companies;
  • Our contractors and sub-contractors;
  • Your insurers and/or employers;
  • Reinsurers and insurance brokers;
  • Your bank and payment services; and
  • Healthcare service providers, including third party digital health applications.

We may also disclose your personal information to third parties as required by relevant laws and regulations. These third parties include:

  • Our auditors and solicitors;
  • Government agencies and the courts; and
  • Law enforcement agencies.

 

How We Safeguard Your Personal Information

We have in place a high standard of security to ensure that your personal information is adequately protected and secured. Such measures include staff training, strict access controls, firewalls and data encryption. With these arrangements, we endeavour to prevent any unauthorised access, collection, use, disclosure, copying, modification, leakage and loss of your personal information.

 

Your Rights

You have the right to request access to and correct the personal information held by us.

You may also choose not to provide your personal information to us. However, do be aware that your failure to provide your personal information to us may result in us being unable to continue to provide our services to you.

Should you have any questions concerning your personal information and/or our Privacy Policy, please contact our Data Protection Officer at [email protected]

 

Updates To Our Privacy Policy

We review and update our Privacy Policy regularly and reserve the right to modify it at any time without any prior notice to any party. Any changes we make to our Privacy Policy in the future will be posted on this page. You are encouraged to review it from time to time to stay informed about the way we are processing your data. This Privacy Policy was last updated on 31 August 2023.